Below are the contractual conditions that will govern the contracting of products and services through the website www.frikimask.com, owned by Rawblade S.L. (hereinafter the provider). Acceptance of the conditions implies that the user:

 

You've read, you understand and you're agree with this text.

 

That he is a person with sufficient capacity to contract.

 

That he assumes all the obligations set forth herein.

 

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider's website.

 

The provider reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were acquired prior to the modification.

 

Identity of the parties:

 

On the one hand, the provider of the goods or services contracted by the user, which will be:

to. When the user is an entrepreneur who acts with a purpose related to their commercial, business, trade or profession, including wholesalers or depositaries, the supplier of the goods or services will be Rawblade SL, with address at C / Els Clots nº4 Alcoi ( Alicante), Spain, with Tax Identification Number: B42657890. When the user is an individual, the provider of the goods or services will be Mrs. Rawblade S.L, with address at C / Els Clots nº4 Alcoi (Alicante), Spain.

 

On the other hand, the user, registered on the website by means of a username and password, over which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

 

OBJECT

The General Conditions of Sale are intended to regulate the contractual relationship of sale created between the provider and the user when the latter accepts the corresponding box during the online contracting process.

 

The contractual relationship of sale entails the delivery, in exchange for a certain price and publicly exposed through the website, of a specific product or service.

 

CONTRACTING PROCEDURE

In order to access the services offered by the provider, the user must register through the website by creating a user account. For this, the user must freely and voluntarily provide the personal data that will be required.

 

The user will select a username and password, agreeing to make diligent use of them, and not to make them available to third parties, as well as to notify the provider of the loss or theft of them or of possible access by an unauthorized third party. , in such a way that it proceeds to immediate blocking.

 

The user will not be able to choose as a user name words that are intended to confuse others by identifying him as a member of the provider, as well as abusive, insulting expressions and in general, contrary to the law or the requirements of morality and good manners.

 

Once the user account has been created, it is reported that in accordance with what is required by art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

 

Summary (from shopping cart)

 

Registration (user authentication or account registration)

 

Address (choice of delivery and billing addresses)

 

Shipping (choice of delivery method and acceptance of these conditions)

 

Payment (choice of payment method)

 

Confirmation (order completion)

 

These steps may be presented on a single page. In any case, the provider's contracting platform will inform the user, once the contracting procedure is completed, via email regarding all the characteristics, price, forms of transport, contracting date and delivery estimate of the contracted product or service. Said email, which will be called order confirmation, only constitutes an offer that the user makes to the provider.

 

All orders are subject to acceptance by the provider, who will inform the user, by means of an email called confirmation of shipment, of those items that will be sent, in which they will also be informed of the approximate date of shipment.

 

The purchase contract will be formalized only when the provider sends the user said Shipping Confirmation.

PRICE AND TERM OF VALIDITY OF THE OFFER

The prices indicated for each item include the Value Added Tax (VAT) or other taxes that may be applicable and in any case will be expressed in the Euro currency (€). Users belonging to the group of wholesalers or warehouses will be shown the prices of each item with the Value Added Tax excluded or without VAT. Said prices, unless expressly indicated otherwise, do not include shipping, handling, packaging, shipping insurance, fees for payment method or any other additional services and attachments to the product or service purchased.

 

VAT will also apply to orders placed from the Canary Islands, Ceuta or Melilla (as a billing address) but whose delivery is made on the peninsula or outside of it.

 

The prices applicable to each item will be those published on the website and applied automatically by the contracting process in the last phase of the same. The client assumes that in any case the economic valuation of some of the articles may vary in real time. In any case, this will always be previously communicated to the user.

 

Any payment made to the provider will entail the issuance of an invoice in the name of the registered user. The user agrees to receive said invoice in electronic format (pdf), which will be sent to the email address provided by the user. The user may request the provider, through the contact form or the order observations field, to receive the paper invoices at the desired address, said service will have no cost to the user.

 

For any information or claim about the order, the user will have an email to the email address hello@frikimask.com or through the contact form enabled on the website in the event that it is enabled. In any case, the order number or reference that was assigned and indicated in the order and / or shipping confirmation email must be indicated in the subject of the message or to the customer service person.

 

DELIVERY OF ORDERS

The delivery of orders will be made at the shipping address freely designated by the user. In this way, the provider does not assume any responsibility for when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned for this purpose, as is the absence of the recipient.

 

Notwithstanding the foregoing, the provider will adopt the measures required of a diligent carrier so that the delivery can be made in the agreed time, and if not, as soon as possible, to the satisfaction of the sender as well as the recipient, so it cannot be imputed any liability against the provider.

 

In the event that an order is not collected by the user and the merchandise is returned to the provider, the return to the warehouse will cause transport costs that the user will have to cover. In this case, in case of renouncing the order, the same conditions contemplated in the withdrawal will apply. In the event that the user requests the reissue of the order, the shipping costs will be charged again through the payment system provided by the provider.

 

Due to the craftsmanship with which our different designs are made, the delivery time may be increased due to high demand, in which case the company will contact the client, informing him of the delay time in which it will be increased. your order, not being able to exceed more than a week this delay. Orders received will be processed (prepared and packed) by the provider within the indicated period, without counting holidays (both national and local) or weekends.

 

In the case of a product in Stock, the provider will supply the items not available as soon as possible. If any of the products were not to be available within the announced period, the provider will contact the user, either by email or by phone, to communicate this incident. If the delivery time is too long for the user, the provider will offer him a product that is closest to his needs or will reimburse him the corresponding amount.

The provider reserves the possibility of rejecting the shipment to a certain area, in which it considers that there is a high probability that the shipment will not be delivered in optimal conditions.

 

All the provider's items leave the warehouse with the packaging in perfect condition. If the user externally observes damage when receiving the package, it is ESSENTIAL that it be stated on the delivery note of the carrier, indicating, for example: "VISUALLY DETERIORATED PACKAGE".

 

SHIPPING METHODS

Once the stocks of the order items have been confirmed, the delivery time will be 6 to 10 days of handling, business days for shipments to Spain and Portugal, and 7 to 15 business days for France, Germany, Italy, Benelux, United Kingdom, Austria, Denmark, Slovakia, Slovenia, Hungary, Poland, Northern Ireland, Scotland. (Consult other countries). In addition, the order en route has a travel range between 2 and 4 days.

 

The carrier will appear at the address indicated by the user within the chosen period. In case of absence of the user at the indicated address, the carrier will leave a notice, indicating their telephone number, so that they can contact the carrier directly for delivery.

 

The provider will make available to the user all the data about the shipment, that is, the tracking number and the agency through which the shipment was made.

 

The effects produced by strikes, armed conflicts or other circumstances beyond its control may not be attributed to the provider. The provider will not be responsible for delays in customs clearance, or if the local authorities decide to confiscate any item contained in the shipment.

 

For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the item (s) have been "delivered" at the time of signing the receipt of the same at the agreed delivery address.

 

Shipping rates are calculated based on the total weight of the order, its dimensions and the delivery address (when specified). By default, if the user has not registered, a shipping rate to the Peninsula is calculated. Rates are not published in these conditions as they change frequently. The user will be able to calculate the shipping rate quickly from the cart summary or through the purchase process.

PAYMENT METHODS

With a credit or debit card through the BancSabadell POS

 

It is done through the BancSabadell secure server payment gateway. The provider will not store any credit card data, since these are entered by the user through a secure payment gateway (encrypted by SSL), owned by the bank. The provider will only receive from said gateway the confirmation that the payment has been made correctly in order to proceed with the shipment of the order.

 

Most credit and debit cards such as Visa, Visa Electron, Mastercard, Maestro, American Express, etc. are supported.

 

This method of payment is immediate. Once the payment is made, the provider, after verifying the data, will begin to process the order.

 

Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, the provider will not be responsible for any delay or lack of delivery and we will not be able to formalize the contract with the user.

 

This form of payment has no additional costs.

 

With credit or debit card through PayPal

 

PayPal is a fast, simple and secure payment system through which the user can make (whether or not he is registered) payments with his debit, credit card, or bank account.

 

This method of payment is immediate. Once the payment is made, the provider, after verifying the data, will begin to process the order.

 

PayPal will be the only one that will receive and use the payment data, being an intermediary between the user and the provider. Payment is made through a secure gateway, external to the provider's website and the data will travel encrypted for greater security.

 

Once the payment and the order have been made, changes to the delivery address are not allowed.

 

This form of payment has no additional costs.

 

By Bank transfer

 

Once the order has been placed, the user must enter the total amount of the order into the account provided by the provider. The details to make said deposit will be shown during the purchase process and also sent by email. Payment must be made within 10 days after placing the order, otherwise it will be understood that the user renounces the order and will proceed to cancel it. It is important that the user indicates the order reference in the comments of the transfer.

 

The order will begin to be prepared and sent once the provider has confirmed the payment of the account.

 

Special conditions with the client

 

These conditions will be previously agreed with the user (normally deferral of payment). For this, the provider may request reports from risk assessment companies.

RIGHT OF WITHDRAWAL WHEN THE USER IS A CONSUMER

The user will have a period of 14 calendar days from the date of receipt of the order to return it in case of not being satisfied.

 

It is excluded from the right of withdrawal, that is, those sealed items that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery cannot be returned, hygienic masks do not fall within this section since the watertightness cannot be ensured once opened, articles that may deteriorate or expire quickly, articles that after delivery and taking into account their nature have been mixed inseparably with other goods and those articles made in accordance with consumer and user specifications or clearly personalized.

 

The user must inform the provider in advance of his desire to return the items, preferably through the contact form on the website, selecting the subject "Withdrawals and Returns", indicating the order reference, the items to be returned . You must also attach or send us by e-mail, duly completed and signed the following document: form-de-desismiento.pdf. The provider will not accept returns that have not been previously reported by the user.

 

The provider will inform the user of the procedure to follow and the address in which to deliver the returned items. The user must return without any undue delay and, in any case, no later than 14 calendar days from the date on which he communicates his withdrawal decision to the provider.

 

The user will bear the costs of returning the items. The provider will not accept deliveries postage due.

 

Items must be returned in their original packaging and in perfect condition.

 

The reimbursement of the amounts paid will be made within the following 14 calendar days from when the user communicated his intention to withdraw, provided that the provider has received the returned items and verified their status. The same means of payment used by the user in the order will be used, unless they choose another means or decide to accept a discount voucher for future purchases; In any case, you will not incur any expenses as a result of the refund (except for the return costs). The full amount paid by the user will be reimbursed, including shipping costs. In the event of a partial return of an order, that is, only some items, the amount of these items will be refunded including taxes and shipping costs will not be refunded.

 

RETURN POLICY WHEN THE USER IS A CONSUMER

The user will have a period of 14 calendar days counted from the date of receipt of the order to return items that are defective, do not work correctly or do not correspond to the order.

 

Sealed items that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery, items that may deteriorate or expire quickly, items that after delivery and after delivery cannot be returned. Taking into account their nature, they have been inseparably mixed with other goods and those articles made according to the specifications of the consumer and user or clearly personalized.

 

The product must be in the same condition in which it was delivered and must retain its original packaging and labeling. The shipment must be made using the same protective cardboard box or bag in which it was received to protect the product. In the event that the protective box or bag with which the order was delivered cannot be used, it must be returned in a container of similar characteristics so that the product reaches the provider's warehouse with the maximum possible guarantees.

 

The product must be free from any use or modification. This means that any of its components have not been used, washed, altered or lost. It must be carefully checked that all parts and original packaging are included prior to return.

Products made to measure for a specific customer cannot be returned.

 

The user must take into account that sometimes the style of the product may vary slightly due to changes in the manufacture of said product.

 

Returns will not be accepted when the items show clear symptoms of misuse, unjustified wear, or arrive in an unhealthy condition, items without a box or returned with a damaged box.

 

The user must previously inform the provider of his intention to return items, preferably through the contact form on the website, selecting the subject "Withdrawals and Returns", indicating the order reference, the items to be returned and explaining in the comments the reasons for the return and even attached photographs of the defective items. The provider will not accept returns that have not been previously reported by the user.

 

The provider will inform the user of the procedure to follow and the address in which to deliver the returned items. Items must be returned in their original packaging.

 

The user will bear the costs of returning the items. The provider will not accept deliveries postage due.

 

The reimbursement of the amounts paid will be made once the provider receives the items and verifies their status. The same means of payment used by the user in the order will be used, unless he chooses another means or accepts a discount voucher to be used in future purchases; In any case, you will not incur any expenses as a result of the refund. The full amount paid by the user for the entire order (in the case of a total return) or the amount of the returned items plus taxes (in the case of a partial return), including shipping costs, will be refunded.

 

In the event that a product has been returned that does not comply with the above provisions, the user will bear the costs of returning the items.

 

APPLICABLE GUARANTEES

All the items offered through the website are new and except for those found in the outlet section, they have never been used, it is important to note that all the products in the Outlet section have been used in fashion shows of some kind and are subject to wear from normal use, as well as may include some tare. If the customer is not satisfied with the product received, he can make use of his right of revocation for its replacement or refund.

 

All of them have a warranty period of 2 years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of the Consumers and Users and other complementary laws.

 

The provider offers its guarantees in case of a factory defect of the product. Any defect or damage caused by improper use or handling of the material or wear caused by abnormal use of the same are not included in these guarantees.

 

In the event of a defective product, the provider will proceed to, as appropriate, repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user. The provider will be liable for any lack of conformity that appears within a period of two years from delivery. The user must inform the provider of the lack of conformity within two months of becoming aware of it.

 

The item to be returned must respect what is mentioned in the Return Policy.

 

The warranty will lose its validity in case of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the Supplier's instructions.

 

Products modified or repaired by the customer or any other person not authorized by the supplier are also excluded from the guarantee.

 

When in application of the previous guarantees the provider has to take charge of the return costs, that is, the shipping costs, it will be the provider who is in charge of managing the collection of the goods, without in any case being able to send them the user postage due unless previously accepted by the provider.

APPLICABLE LAW AND JURISDICTION

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services that are the object of these Conditions, to the Courts and Tribunals of the provider's domicile.

 

In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the provider's domicile.